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Daily Nairobi Arusha - Moshi Shuttle
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Kenya Luxury Lodge Safari -Road Kenya Most Popular Safaris by Road
3- 6 Days Kenya Luxury safari
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4 Days Masai Mara + Lake Nakuru
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6 Days Masai Mara Migration
Kenya Budget Camping Safari
Kenya Daily Tour Departures
3 Days Masai Mara Camping
3 Days Amboseli Camping
4 Days Lake Nakuru Masai Mara
5 Days Tsavo West/Amboseli
6 Amboseli/Lake Nakuru/Mara
3 Days Maasai Mara Joining Safari
4 Days Mara Nakuru Joining Safari
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7 Days Kilimanjaro Climb -Marangu
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East Africa Transfers & Transport
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3 Days Ngorongoro Crater
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4 Days Manyara + Crater +Tarangire.

5 Days Manyara Serengeti.
Tanzania Luxury Lodge Road Safaris
3 Days Ngorongoro Crater
3 Days Ngorongoro + Lake Manyara.
4 Days Ngorongoro +Tarangire.
5 Days Ngorongoro + Serengeti.
Tanzania Budget camping Safari
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7 Days Kenya Safari Lamu Beach
9 Days, Family Safari in Tanzania
2 Days Tsavo East National Park
2 Days Tsavo Safari East/West Parks
3 Day Tsavo East / West National Park
3 Days Tsavo East/Amboseli
4 Days Tsavo/Amboseli National Park

Train Bookings Terms and Conditions

1.
Once Payement has been confirmed We will book and Purchase train tickets on your behalf.

2. Payments can be made either by Visa, Master Card via Wire Transfer to our bank account to be provided .

Cancellation Charges:

Our cancellation charges are determined by the fact that once we have booked with hotels and safari with local train, they will charge us a cancellation fee if we cancel a booking. We try to keep such charges to a minimum and they are as follows, as a percentage of the total invoice charges:

  • Bookings cancelled or amended up to 120 days before commencement of the travel incur a 10% cancellation charge.
  • Cancellation or amendment less than 60 days but up to 30 days prior to commencement of the travel 50% refund, 50% cancellation charge.
  • Cancellation or amendment less than 30 days but up to 15 days prior to commencement of the travel 25% refund, 75% cancellation charge.
  • Cancellation or amendment less than 15 days or more than 3 days prior to commencement of the travel: 10% refund and 90% cancellation charge.
  • Cancellation or amendment 3 days or less before commencement of the travel - nil refund, 100% cancellation charge.
  • Please note that any refunds due to you in the event of cancellation can be credited only to the original card used for making the initial payment.

Cancellation Insurance:

It is essential each member of your party has adequate and comprehensive travel insurance covering cancellation or curtailment, as well as medical expenses, emergency travel, personal accident, personal baggage and money loss.This should be arranged at the time of confirmation and deposit payment to cover you for cancellation from the time of booking. Please note that it is your responsibility to take out insurance, with the cost for your account, and that East Africa Shuttles and Safaris Ltd cannot be liable in any way whatsoever should you fail to do so. We request that you provide us with your insurance provider's name, together with the policy number and the insurance company's emergency contact telephone number in case of any emergency whilst you are traveling.

Payment of deposit and balance:

Payment terms: 100% deposit per person at the time of train booking. . Payments may be made by direct bank transfer to our Nairobi bank account (details will be included with our confirmation invoice) or by credit card (see below).

Payment by credit / debit cards:

We can also accept payment by credit card (Visa or Mastercard) through our secure online payment system. Once your booking is confirmed and your sales consultant has emailed you the invoice, you will then receive an email from East Africa Shuttles and Safaris with a link that directs you to our secure online payment system, where you can enter your details and process your payment. No transaction fee is added by us for payment of the deposit by debit or credit card or if the full amount is paid at once. However your credit card company may add their own handling fee for processing a payment outside your home country. If the final balance is paid by credit card then a transaction fee of 3% is added to the amount of the balance to cover the credit card processing charges. Payment can also be made by debit card in the same way as credit cards but the banks in Kenya apply the same transaction fee for debit cards as for credit cards, so a fee of 3% is also added for payment of the final balance by debit card.

Responsibility:

  • Travel carries some measure of inherent risk including, but not limited to, the hazards of traveling in underdeveloped areas where road conditions and other facilities may be poor or lacking; the forces of nature; and accident or illness in remote regions without means of rapid evacuation. Bookings are accepted on the specific condition that East Africa Shuttles and Safaris Ltd acts only as agents of the passenger in all matters relating to hotels, sightseeing tours, restaurants, all forms of transportation and other services which may be included in these tours. East Africa Shuttles and Safaris Ltd may purchase these services from suppliers and other independent contractors, without warranties and representations from them and thus such services are not subject to its control. The right is reserved to substitute hotels of comparable status and to make any changes in the itinerary where deemed necessary or caused as a result of adverse road/rail or weather conditions, disruptions to passenger train schedules or any other valid reason. While all precautions are taken to ensure the passenger's safety and enjoyment on these tours, East Africa Shuttles and Safaris Ltd and/or its agents and suppliers shall not be liable for death, injury, delay, loss or damage arising from any cause and in any manner whatsoever or change of itinerary or act, including any acts of terrorism, acts of God and government, neglect, accident, error or omission caused by any of these suppliers or independent contractors, their employees, representatives or any event beyond the control of East Africa shuttles Safaris Ltd. All baggage is carried at the passenger's own risk, and East Africa Shuttles and Safaris Ltd reserves the right to exclude certain baggage at its discretion. The airlines used to provide flights within Kenya are subject to international air conventions limiting their liability; the limitations of liability are contained on the reverse side of the airline ticket and form part of the terms and conditions of this package..

 

  • East Africa Shuttles and Safaris will not and shall not be responsible for any eventualities that may arise once on board.
  • . Should the trip be cancelled by Rift Valley Railways or train is delayed while on board Refund will be made in Kenya Shillings directly to you by Rift Valley Railways less of any expenses incured e.g if you have taken meals. For Refund made through East Africa Shuttles and Safaris the same will apply but but only if the Train ticket/tickets are surrendered to us..
  • . If in Nairobi hotel/Apartment/Guest House - Just call we deliver the tickets and you pay cash or We collect the cash and buy and deliver the tickets.-A Receipt will be offered either way.
  • . If Arriving at Airport with out a Ticket or having a Booking we will offer you an airport transfer and pay cash for tickets and collect tickets at Train station -Our airport driver will assist you.
  • .All bookings have a reference number which you will be given
  • . Advise delivery or pick up points of tickets.Tickets are delivered at your hotel,airport or train station (No extra cost).Tickets are not Posted outside the country
  • Rift Valley Railways / Rift Valley train for has no guarantee for non paid seats .
  • Sharing Cabins: If travelling alone unless you pay whole cabin you will be joined by extra person of same sex
  • Tickets are not transferable and alteration of travel dates there is a charge.
  • Check inn time is at leat by 5pm to 6pm
  • :East Africa Shuttles and Safaris does not carry liability of the train in case of delays or other causes that along with.
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With Online Credit card Secure Payment option

A Member of Kenya Association of Tour Operators Online Payments - Book and pay online for your Kenya Luxury TravelBook and pay online for your  services using the credit cards link for African Safari | Africa Travel, Vacations and HolidaysBest Online Card Payment for Kenya and TAnzania safariSceure payments Preparing for your Holiday - Kenya Travel Guide - African Safari
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© 1999- 2017-East Africa Shuttles and Safaris Ltd, P.O. Box11644, GPO, Nairobi-Kenya
Muindi Mbingu Street, Portal Place House 4th Floor Suite 403: Tel/Fax: 254 (0)
4404644, Hot Line: +254 722-348656, +254 734 503953,+254 710 189751
, +254 714 239 555
After Office Hours: 254 20 4404644
Email: info@eastafricashuttles.com or eastafricashuttles@gmail.com
Kenya Based Licensed and Registered Tour operator (058673)|| A Member of Kenya Association of Kenya Operators (KATO) FE/350
Member of Nature Kenya -East Africa Natural History Society (EANHS )